Privacy Policy
1. Introduction
Access Intell Pty Ltd (Access Intell) has created a number of Online Platforms to enable its clients to manage and control their businesses more efficiently and effectively. The Platforms are applications designed for various online activities including, but not limited to, the lodgement, control and management of Online Credit Applications including trade credit applications (Access Approve Platform), the lodgement of transactions including registration, modification and discharge of Security Interests on the Australian Personal Property Securities Register (Access PPSR Platform) and the visualisation, control and management of debtors for a business (Access Monitor Platform).
Access Intell has adopted this Policy in accordance with the privacy law. This Policy outlines how Access Intell deals with Personal Information, which it collects in conjunction with the Platforms. Access Intell may also collect information about Individuals who do not use the Platforms. Capitalised words in this Policy are defined terms. Defined terms are explained at the end of this Policy.
2. Collecting information directly from people
Access Intell collects Personal Information directly when:
- an Individual contacts Access Intell by telephone, fax, email or another form of communication;
- an Individual gives Access Intell his or her information in person on a paper form;
- an Individual sends Access Intell a message through SMS or a third party app;
- an Individual registers or subscribes for an account;
- the Platforms automatically captures Personal Information in content Individuals post on the Platforms;
- our server and analytics service logs details about website visits;
- location services, when switched on, capture Individuals’ locations;
- our website places or retrieves a cookie on Individuals’ devices;
- our website or server stores visitors’ IP addresses.
3. Collecting information from third parties
Access Intell collects Personal Information about Individuals from third parties when:
- third parties give Access Intell access to files containing Personal Information;
- we conduct research on Individuals, including potential customers; and
- we retrieve registration data from the PPSR or from another government agency.
4. Organisations using the Platforms
Access Intell provides the Platforms to Organisations, which use them as business and information management tools and for conducting transactions on behalf of their own customers or clients. Both Access Intell and the Organisations may collect Personal Information from Individuals, including when:
- Organisations collect information directly from Individuals using the Platforms;
- Organisations give Access Intell access to their files containing Personal Information; and
- Organisations enter or process information (such as notes or files) about Individuals using the Platforms.
5. Types of Information that Access Intell collects and holds
Using processes described in this Policy, Access Intell collects the following categories of Personal Information about Individuals:
- (Content) whatever Personal Information is included in content Individuals enter using the Platforms;
- (Identity Information) name, signature, date of birth, nationality, license & registration details, bank account details, family details, employment details, educational qualifications, usernames;
- (Contact Information) email address, social media profiles, telephone & fax number, third-party usernames, residential, and postal addresses;
- (Internet Data) webpage views, IP address, referring web site addresses, location, browser type, operating system, domain name, access times and other data typically collected by analytics services like Google Analytics; and
- (PPSR information) information about and recorded in connection with PPSR security interests.
6. How Access Intell stores Personal Information
Access Intell holds and stores Personal Information using:
- (Storage Services) third party data storage services, including applications and software;
- (Access Intell Devices) devices operated by employees of Access Intell’s business; and
- (Paper Files) printed paper and third party archival storage services.
7. Security
Access Intell will take reasonable precautions to protect Personal Information from unauthorised access. This includes measures to secure Access Intell’s physical facilities and electronic networks.
Access Intell secures Personal Information that it collects with credentials, passwords, pins, encryption, session expiry, firewalls, SSL network encryption, and through the use of reputable vendors.
For more information on security, please contact Access Intell using the details in the “contacting us” below.
8. Deletion procedures
Access Intell deletes Personal Information when users close their account with us.
9. Why data is held, used and disclosed
Access Intell’s handling of Personal Information includes holding, using and sometimes sharing the Personal Information so that we can:
- provide functionality within the Platforms;
- provide notifications and support;
- offer marketing and promotions, competitions, surveys and questionnaires;
- transact with Individuals and process payments;
- assess and improve the Platforms;
- provide secure access to the Platforms.
10. Handling of data
Some collection, holding, use and disclosure of information happens simply by virtue of Individuals and Organisations using the Platforms.
The purpose of the Platforms is to allow Access Intell, Organisations and Individuals to enter, manage and communicate information, including Personal Information, relating to the Australian Personal Property Securities Register and the registration, modification and discharge of Security Interests.
11. Disclosing Personal Information
Access Intell shares Personal Information with others in the following ways:
- facilitating the sharing of information about sales, inquiries and payments.
- processing transactions lodged by a user on the Platforms, including submission of Personal Information to the PPSR.
12. Service providers can access personal information
When Access Intell uses the services of companies that we work with to provide the Platforms, they may get access to Access Intell’s data, including Personal Information. Such third party services may include:
- (Government Agencies) Government agencies that administer the PPSR, the Australian Business Register or the registers of Australian companies, business names and organisations;
- (Hosting) Cloud and web hosting service providers;
- (SaaS) providers of software as a service;
- (Support) providers of IT support services, web and software development;
- (Data analytics) Google Analytics (see Google Privacy Policy (http://www.google.com/intl/en/policies/privacy/));
- (Online payment) providers of online payment systems; and
- (Apple device functionality providers) Apple location services, Siri dictation, Apple Maps, Apple Notifications (see Apple Privacy (http://www.apple.com/au/privacy/)).
Access Intell will only share Personal Information with these third parties to the extent reasonably necessary to perform their functions.
These third parties may have their own privacy and security policies. For more information about this, please contact Access Intell using the details listed in the “contacting us” section below.
For information on disclosures to overseas recipients, see below.
13. Disclosing information overseas
Access Intell may store or process some Personal Information overseas. Individuals may not have the same rights relating to their information when it is overseas as they would under Australian privacy law.
By providing Access Intell with Personal Information, Individuals consent to the transfer of their Personal Information to overseas recipients as contemplated by this privacy policy.
If Individuals consent to such transfer, Access Intell will not be accountable for overseas recipients’ handling of their Personal Information.
14. Contacting us
Individuals may edit content and account details within the Platforms.
However, Individuals can also contact Access Intell using the details below if they want to access, correct or delete Personal Information or lodge a complaint.
Privacy Officer: admin@accessintell.com
Access Intell reserves the right to refuse access or correction where there are reasonable grounds for doing so, for example if providing access would be unlawful or would compromise the privacy of another person.
15. Complaints process
If Individuals have a complaint about privacy, they can contact Access Intell using the details listed above.
Access Intell will respond to complaints in writing within a reasonable period (usually 10 business days from the day we receive an email).
Access Intell will try to work with Individuals to resolve complaints entirely within 20 business days, although that period may be longer if it is reasonable to take longer given the nature of the complaint.
If Individuals are unsatisfied with our response, they may refer the complaint to the Office of the Australian Information Commissioner (http://www.oaic.gov.au/).
16. Amendment
Access Intell may amend the Privacy Policy at its sole discretion. Individuals that continue to use the Platforms after receiving notice from Access Intell of such an amendment, agree to be bound by the Privacy Policy as amended.
17. Definitions
Affiliate means a third party referrer appointed by Access Intell in respect of the Platforms.
Individual means a natural person.
Organisation means third party Organisations using the Platforms including Affiliates.
Personal Information means information about an Individual whose identity is apparent, or can reasonably be ascertained, from that information. This includes information like names, telephone numbers, email addresses and physical addresses.
Platform means the software platform known as “the Platforms”.
Policy means this document, drafted in accordance with the Privacy Act 1988 (Cth).
PPSR means the Australian Personal Property Securities Register.
Access Intell, we, us and our means the Platforms Access Intell Pty Ltd ACN 628 252 880.